Returns and refunds

Request a review first

Do not send an item back without return instructions. Contact us with the public order reference, affected item, issue description and relevant photos. Do not send account credentials, payment details or sensitive personal information through WhatsApp.

What we assess

• Whether the wrong item, quantity or condition was delivered.
• Whether damage or a documented quality issue can be verified from the available evidence.
• Whether the item has been opened, used, stored incorrectly or otherwise cannot be safely returned to inventory.
• Any mandatory rights that apply and cannot lawfully be excluded.

Approved outcomes

After review, an approved resolution may be a replacement or a full refund. Partial refunds and account credits are not currently offered through the website. A request is not approved merely because a message or parcel was sent.

Payment timing

An approved refund goes back by the method used to pay. A crypto refund is sent to a wallet address you confirm in writing, in the same asset and network used for the payment where possible, and network fees may be deducted. A wire transfer or Zelle refund goes to the account details you confirm. The refund amount is the USD value of the approved refund; the website does not move those funds itself, and processing time depends on the bank or network.